The term BMC European or ‘us’ or ‘we’ refers to the owner of the website whose registered office is U23 Comet, CHIPPENHAM, WILTSHIRE, UK. The term ‘you’ refers to the user or viewer of our website.
BMC European is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
BMC European may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective 1 November 2014
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to U23 Comet, Lyneham, CHIPPENHAM, SN15 4AL
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Terms & Conditions of BMC Transport (July 2007) General: Where we use the word “you”, “your”, “their(s)” or “customer” it means the customer; “we”, “us”, “BMC” or “our” means us as named above. Where we use the words “goods” or “consignment” this refers to items that are subject to the removal, transportation or storage of. Once you or someone acting on your behalf and with your consent signs a booking form or otherwise agrees to accept our quotation, including verbally, you agree that you are entering into a legally binding agreement with us to carry out the delivery or removal as detailed on our booking form or as discussed or as may be detailed in emails etc. You further agree that you have read and agreed to the terms and conditions herewith and these terms and conditions form the basis of a contract between us and you. These terms and conditions are intended to give protection to both parties. The provisions contained in this contract are considered fair and reasonable by the parties but if any provision shall be found to be unenforceable but would be valid if any part of it were deleted or modified, the provision shall apply with such modifications as may be necessary to make it valid and effective. Cost/Quote: We will provide the customer with a quote to carry out their removals or delivery using information provided by the customer – please see the Volume section below. Once a customer accepts the quotation, completes a booking form and pays any requested deposit the quotation given is fixed. Certain situations may increase the quotation given, such as, but not limited to: The charge incurred by BMC for ferry crossings suddenly increasing by more than 20%, sudden increase in world fuel costs (over 20%) difficulty with access at either collection or delivery address etc that we have not been informed about – see Collection and Delivery sections below. In most situations, once a customer has booked their removal with BMC, the cost will NOT increase. Service: We agree to provide a removals service, collecting and delivering items as disclosed by the customer, from and to the addresses supplied by you and as may be detailed on a/the booking form. Our staff will be polite at all times and act in a professional manner. We will export wrap most items of furniture and/or protect items of furniture with purpose made removals blankets. We will provide adequate manpower to load and unload the customers’ belongings. The customer should ensure all items are ready to be loaded, securely packed and that each item or box is listed on the inventory form. All boxes and other vessels should be numbered and with the customers surname clearly visible. All electrical goods should be unplugged and unplumbed if appropriate. BMC are not authorised to disconnect items from gas supplies. Beds should be dismantled as should items too large to fit through door (or other) apertures. Pedals should be removed from bicycles. Customers should ensure any sharp or protruding items are securely wrapped. BMC can not be held liable for damage caused by customer neglect. Customers agree to reasonably ensure all items are securely packaged. BMC are not insured to enter loft spaces. We may reasonably expect to carry out the removal in a clean environment. BMC reserves the right to refuse to carry out a removal if they deem the property dirty or dangerous. Staff/porters will not tolerate abusive behaviour from customers or from persons at the property there with their (customers) permission or knowledge. Collection: We agree to attend the customers’ premises, or other premises as advised, at the time and date as detailed on our booking form. The customer agrees to have a suitably smaller vehicle available should access not be suitable for our vehicle(s) BMC reserve the right to charge extra or refuse collection should the distance from vehicle to property/address exceeds 35 meters, unless previously arranged. Should BMC be delayed for whatever reason, we shall inform the customer as soon as possible. The customer agrees that BMC cannot be held liable for delays outside the control of BMC. Such delays include, but are not limited to, traffic delays, vehicle breakdown, accidents, extreme weather conditions, war, civil commotion etc. BMC agrees to minimise any such delays and keep the customer fully informed. We agree to do anything reasonably possible to attend the customers address despite any possible delays encountered but BMC will limit such action to avoid loss. Delivery: We agree to deliver to the address, and on the date as detailed on our booking form. If BMC should encounter delays, we will, where possible, inform the customer of a revised estimated time of arrival. BMC can not be held liable for delays outside of their control. Such delays include, but are not limited to, Traffic delays, Vehicle breakdown, Accidents, Extreme weather, Ferry crossing delays, War, Civil commotion etc. BMC agrees to minimise such delays and to keep the customer fully informed. The customer should ensure that BMC can gain vehicular access to their property. If the customer is any doubt, they should ensure they have access to a smaller vehicle. If BMC are unable to park within 35 meters of the customer’s premises, we reserve the right to either arrange smaller transport at the customer’s expense, obtain additional manpower at the customers expense or to unload at the nearest point we can get to with our vehicle(s) BMC may, at their discretion, charge the customer a reasonable amount should they (BMC) experience delays in unloading. Any additional charges must be agreed with the customer and paid to BMC. BMC agree to keep any additional charges reasonable. Deliveries to Southern European addresses outside of the winter months (March – October inclusive) will normally commence at any time from 6am. We reserve the right to place the consignment in secure storage within 100 kilometres of the delivery address should the customer and/or we, not have access to the property. The customer will be liable for any storage costs and any onward delivery charges. BMC will assist in arranging any onward transportation where possible. We may, at our discretion (and if our workload permits) agree to deliver the next day and may charge for such. Such charges will be reasonable but subject to a minimum of £200 and a maximum of £500. Some European local councils/authorities may require a parking permit (or similar) allowing us to park and unload. It is the customers’ responsibility to obtain any required permissions. Misc: The customer agrees to compensate BMC for damage caused to a vehicle should the vehicle be damaged attempting to gain access to the delivery point. This includes damage caused to paintwork, tyres and any other part of the vehicle. The customer, where possible, agrees to ensure track/drive ways are free from obstacles, such as overhanging trees and boulders. BMC will use their expertise to deem whether a road/track is suitable for their (BMC) vehicle(s) Should a road/track be deemed un-passable by BMC, the customer should ensure BMC are able to unload at a different location as soon as practical and keep any delays to a minimum. If the customer is unable to locate a suitable unload area, BMC reserve the right to place the consignment into storage of their (BMC) choice. The customer will be liable for any storage and insurance costs incurred. Volume: BMC will work out the volume of the consignment from either a home visit or from information provided by the customer by either email, completion of our online booking form or telephone call. Customers should disclose everything they want transporting. BMC cannot be held liable should there not be sufficient space. If this is the case, the customer should prioritise which items are to be included in the removal. BMC generally offers two different volume options: 1) A large long wheel base van offer up to 17 cubic meters of load area, 2) up to 37 cubic meters of load space utilising a panel van plus a large box trailer. Larger space options are available. These terms and conditions apply only to domestic customers and to deliveries and removals to and from European countries. Business customers can request our standard transportation terms and conditions. Nothing in these terms and conditions should affect your statutory rights as a consumer. Payment: BMC will normally request from the customer a booking deposit. This deposit is non refundable if less than 4 weeks notice is given (see cancellation charges below) The balance is then payable 10 days prior to load up IF paying by bank transfer or credit or debit card. Payment in cash can be made on the day of load up at our discretion. Cash payments should be in GBP Sterling in the UK otherwise in Euro’s at the rate as advertised on XE.com on the day payment is being made. Cancellation charges: Booking deposits are 100% refundable IF we are given 4 weeks notice (We reserve the right to make a small admin charge if we have spent much time in preparing a quotation) Cancellation of less than 4 weeks is charged as follows and is based on a percentage of the total removal cost. We’ve tried to keep these as reasonable as possible. For the purpose of working out the charges, the load up date and the date of confirming you accept our quotation are not included. More than 4 weeks – full refund. 2 to 4 weeks notice 40% (or any booking deposit already paid ~ whichever is the greater) 5 days to 2 weeks notice 50% (or any booking deposit already paid ~ whichever is the greater) Less than 5 days notice (not including the day you inform us you wish to cancel and not including the load up date 65%. We realise that there are sometimes occasions when a customer has to cancel or change dates and we will try our hardest to help where we can. For date change only, we will try to offer your preferred new dates and make a small amendment charge (if we need to) If your preferred new dates are not available due to current bookings we may have, we will try to offer dates as close to as possible. Insurance: All consignments are automatically insured against loss and limited accidental damage under our Standard blanket insurance policy provided by Royal Sun Alliance. This covers any loss or damage* to all, or part of, the consignment whilst in our care and during transit including whilst at sea on a ferry. The insurance covers consignments up to £20000 in value, and any one item to £1000 (unless we are otherwise informed of higher value items which we will refer to our broker and which may attract a premium to be paid by the customer to cover such item(s)) There is an administration fee of £200 deducted from any claim put to the insurers payable by our customer. Our standard insurance cover amount can be increased up to £100,000 maximum. A premium will be payable for higher cover as advised by our brokers. The customer agrees to declare any high value items such as jewellery and antiques as these will need separate cover payable by the customer. Certain limits apply to items such as coin and stamp collections. Pairs cover is not available. You agree to complete an inventory form unless otherwise agreed that we shall do so and any inventory shall be checked by both you and us upon loading. Items packed into boxes by the customer (deemed customer packed) are not covered under this policy. If you have items of worth in boxes, please leave boxes open for us to inspect that adequate packaging has been used and we will then note such and the items within will be covered. Please ensure you use suitable double walled cartons (items packed in branded boxes that have been pre-used are not covered ie, crisp boxes, wine boxes as these are not suitable for house removals. Suitable double walled cartons are freely available to buy online) Items of value (over £400) should be checked on delivery by the customer or someone acting on their behalf *The insurance is not a new for old policy. The age and or general condition of any item will be taken into consideration to determine a fair value where possible or a reduction in value if damaged. Customers should inform us within 24 hours of any loss or damage by email or normal post and we will respond to such within 10 days. Damage due to removing items from difficult or restricted access rooms cannot be deemed our fault (eg, large sofa’s thru’ doorways) Where possible, we will advise the client that damage may occur if we proceed to move an item through a restricted exit point. Misc: Nothing in these terms and conditions should affect your statutory rights as a consumer. These terms and conditions also form a contract between us and you and are subject to British law (England & Wales) BMC Transport takes customer confidentially very seriously and as such, any data we hold about you will not be sold or shared with any other person or party. If you do not understand any part of these terms and conditions, please ask for clarification. These terms and conditions were last checked and updated February 2010. May 2012. Dec 2013. November 2016.